At RankPrestige Ltd, we are committed to providing high-quality digital marketing, SEO, and advertising services. Our refund policy is designed to offer transparency and support, ensuring that clients are fully informed of our terms regarding refunds.
1. Service-based Refund Policy
Given the nature of our services, once a service has been delivered or work has commenced, refunds may not be possible. However, we aim to assess and resolve any issues or dissatisfaction on a case-by-case basis.
Eligible Scenarios for Partial Refunds:
- Project Cancellation: If a project is canceled by you before the work has started, a full refund may be possible. If cancellation occurs after partial work has been delivered, we may provide a partial refund based on the proportion of work completed.
- Performance Guarantee Agreements: For any service backed by a performance guarantee, we may offer partial refunds if specific benchmarks are not met as outlined in the agreement.
2. Non-Refundable Services
Certain services are non-refundable once they have commenced due to the immediate commitment of resources. These include:
- Consultations and Strategy Sessions: Fees for one-on-one consultations and strategic sessions are non-refundable after the session has been conducted.
- Digital Campaign Management Fees: Campaign setup fees, media buying fees, and management fees are non-refundable once the campaign is live.
3. Requesting a Refund
To request a refund, please contact us at contact@rankprestige.com with your reason for the request and any relevant details regarding the service purchased. We will review your request and respond within 5-7 business days.
4. Processing Refunds
Once approved, refunds will be processed back to the original method of payment within 10-15 business days. Please note that certain banks or credit card companies may have additional processing times.
5. Disputes and Resolution
If you are dissatisfied with any aspect of our service, we encourage you to contact us directly so we can resolve the issue promptly. Our priority is client satisfaction, and we are dedicated to addressing any concerns efficiently.
Need Further Assistance?
For any questions related to our refund policy or to discuss a specific concern, please reach out to our team at contact@rankprestige.com or visit our Contact Us page. We are here to ensure that your experience with RankPrestige Ltd meets your expectations.